The Basket Terms of Service apply for any and all Basket Orders, Promotions, Credits, Refunds, and Possible Returns. In addition, the following additional terms apply with respect to the specific matters below

Temporary Authorization Hold

Temporary authorization hold

When you place your order, instead of immediately charging your card, we place a temporary authorization hold for an amount slightly higher than your estimated order total.

We place this authorization hold in case your total turns out to be higher due to special requests, added items, replacement items, or weight adjustments. The authorization hold will be about 10% to 15% higher than your order total at checkout.

After delivery, the hold will drop off, and your card will be charged for the final total. The final charge will appear within 7 business days after order completion.


I cancelled my order, but I still see an authorization hold on my card
An authorization hold can take time to drop off from your card or bank account. Please contact your bank directly regarding their authorization hold practices.

Can I take advantage of store promos at Basket?

Basket does not list the offers and promos that are in-store. However , the price savings will automatically be reflected to your bill and you will enjoy the savings.

Exclusive Promos & Offers on Basket

Basket will be carrying exclusive offers and promo that are specifically tailored for Basket users. Such offers will be clearly display on the platform when they are in place.

Can I tip a shopper?

It is up to the user to tip the shopper. Users often refer to the shoppers who provide an excellent experience.

What is Busy Pricing?

Busy pricing is an additional fee that is added if the time window selected by the user is in high demand. This fee will be clearly displayed to you at checkout before placing the order.

Problem with an order?

Tell us what went wrong with a previous order and request a refund or redelivery.
Report a problem

Email us

We're here to help. Email a Customer Happiness member.
Email us

Call us

We're available 9:00 AM - 12:00 AM.